Articles in this category Forgotten Security answer Forgotten Security answer We ask users to create a memorable security answer which is required as an additional security check when entering certain areas of Songbay. If you have forgotten your securi... OTP Code not working OTP Code not working otp problem An OTP code (One time password) is a security measure that our system automatically invokes whenever a user signs in using an unrecognized device, or from a different... Common Technical issues and Fixes Common Technical issues and FixesAs with all online companies, users may experience technical difficulties from time to time. These are often the result of browser/ server/ software/ hardware conflict... My Password is not working My Password is not working "I'm having a problem with my password. The new password which was sent to me isn't working." Please follow these steps fully: On the login page, use either the reset passwo... Image or Content Display Issue Image/Content Display Issue If you change an image or make other edits, you will often notice that the old image/ content still displays. This is because your web browser is not displaying the most re... Uploads not appearing - where is my song or lyric? Uploads not appearing Common search phrases: "Where is my song? Where is my lyric? I have uploaded it, but I can't see my lyric?, I can't find my song? , where is my upload? my upload is not visible?"... Upload Issue Upload Issue Upload problem - "I have taken out a subscription but my account is still showing 'Free user' and I can't upload." Upgrades are usually processed instantaneously, occasionally, there can ... How to Close Account Close Account Instructions To close your account, simply login to your user area at Songbay and choose the option: 'Songbay Account', you will be asked to enter your security answer. 2. Choose one of ... How to upload images to dispaly with uploads How to upload images to display with uploads Login to your Songbay account and from your user dashboard choose the link: 'Edit Your Uploads' From here you will be able to add images to your uploads... How to upload an artist image How to upload an artist image Login to your Songbay account and from your user dashboard choose the link: 'My Songbay Profile' From here you will be able to change your Profile Image. Once you have ... How to change email address How to change email address Only admin can update email addresses. Please give us your old email address and your new email address. Please also give us the first line of the registered home address y... How to hide or make uploads private How to hide or make my uploads private Yes, to hide your uploads, use the 'Edit your Uploads' link in your user area, then navigate to the upload you wish to hide, and click on the 'Visible Publicly' ... How to change password How to change password Login to your Songbay account and from your user dashboard choose the link: 'Songbay Account' From here you will be able to change your Password The direct link to this area is... Where do i Upload? Where do I Upload? You upload using the 'Sell Lyric' or 'Sell Music' options in your user dashboard. If you do not see these options available, you may have mistakenly registered as a Buyer Only and t... How to upgrade card details? How do I update my payment details used for my subscription? All our customer payment details are stored securely with our payment handlers Paypal or Stripe. We do not handle card details directly. De... How to use an alias or artist name instead of family name? Can I use an alias or artist name instead of my public name? Yes, you need to register with your family name (required for sales contract creation), but this information is held privately. You can use... Payment/ Subscription problem Payment/ Subscription problem Failed transactions and payments can occur for several reasons, sometimes the message 'something How does Songbay Copyright Protection work? How does Songbay copyright protection work? What is your selection criteria? What is your selection criteria? MusicTo maintain the qu My Account says it's closed, but I don't know why My Account says it's closed, but I don't know why Firstly please do not panic- unless it's been closed for longer than a few months, we can usually retrieve it without issue. Accounts can only be clo... My Upload Counter is incorrect My Upload Counter is incorrect All packages have an initial fixed amount of uploads that can be used as and when you wish. Once this level is reached, we allocate extra upload entitlement on the first... How to check who a contact message is from? How to check who a contact message is from? Contact messages either arrive in the 'Chat' section in your user dashboard or by email sent to your registered email address. If you receive an email, it m... My Security Code is not working Security Code is not working, my security answer does not work, security code problem, security answer problem General Help General Help, where to start?, I'm lost?, I'm stuck! Where to start? If you have just joined Songbay and find yourself asking questions such as "where do I start? how do I upload? where are the instr... How to change main profile Image / Photo How to change the main profile Image / Photo Email Verification Code Issue I have not received my email verification code Our email verification code normally arrives within a couple of minutes. If you have not received our email verification code after 10 minutes, check you... My Account says it's Private, how do i change this? My Account says it's Private, how do I change this? We allow our users to keep their account open but also hidden from public view. To change the setting from Private to Public, use the 'Public Profil... I am seeing a 'Pending' message next to one of my uploads, what does this mean? I am seeing a 'Pending' message next to one of my uploads, what does this mean? If you are in the 'Copyright" area of Songbay and see the message 'Pending' displayed next to an upload, it means yo Technical Problems - common issues and fixes Common Technical issues and Fixes Upload Problem "Upload problem, Unable to complete the upload process, Page hanging or freezing, I can't upload" Occasionally users are unable to progress through the song or l Where do I add my PayPal details? Where do I add my PayPal details?What are Paypal details? We use Paypal to transfer payments from sales. ‘PayPal details’ is simply the email address you use to login to your PayPal account. Add this ... How long does it take uploads to appear? How long does it take uploads to appear? Please pay particular attention to the notification at the start and end of the upload process, which says: