Articles in this category My password is not working. "I'm having a problem with my password. The new password which was sent to me isn't working." Please follow these steps fully: On the login page, use either the reset password link to obtain a n... Copyright and security concerns? How secure is my material once uploaded to Songbay? Copyright Registration at Songbay / Copyright Protection at Songbay It's very secure! We give free Copyright Registration and Protection at Songbay In addition to all the other benefits of Songbay m... Technical Issues Technical issues and Fixes As with all online companies, users may experience technical difficulties from time to time. These are often the result of browser/ server/ software/ hardware conflicts w... How do I change package / upgrade my account? How do I change my membership package / upgrade my account? There are no tie ins with Songbay, you may switch package/upgrade whenever you wish. To do so, go to our membership options page and sel... I'm having trouble with my profile picture. "I'm having trouble with my profile picture, its sideways. I've tried several different rotations before upload, any tips?" Our system displays an image in the same orientation as the original uplo... Audio Player Issue. "The player doesn't seem to be working, nothing happens when i press play" This sometimes happens with a web browser we do not support, is out of date or missing various plugins. We support most op... Copyright Protection. Can I just upload my songs as they are or do I need to register them with a copyright company? "Hi, Songbay representatives! I've been searching for a long time among the lots of internet-resources and it seems that Songbay is just perfect for my purposes. I'm just at the beginning of selling ... How do I change my password? Login to your Songbay account and from your user dashboard choose the link: 'Songbay Account' From here you will be able to change your Password The direct link to this area is: https://songb... How do I change my email address? Only admin can update email addresses. Please email us or use our contact form, to request an email change. Contact Us >> How do I change my Profile Image? Login to your Songbay account and from your user dashboard choose the link: 'My Songbay Profile' From here you will be able to change your Profile Image. Once you have uploaded your new image, reme... How do I close my account? Close Account Instructions To close your account, simply login to your user area at Songbay and choose the option: 'Songbay Account', you will be asked to enter your security answer. 2. Choose one... OTP password Issue OTP Code not working An OTP code (One time password) is a security measure that our system automatically invokes whenever a user signs in using an unrecognized device, or from a different geographi... Security answer issue Forgotten security answer If you have forgotten your Songbay security answer, please use the Forgotten security answer reset form. You will be asked to confirm your account details and then choose a ... Account Upgrade issue Account Upgrade issue I have taken out a subscription, but my account has not upgraded and I still cannot upload. If you are experiencing this issue, please log out, wait 5 minutes, then log back ... I closed my account but am still being invoiced I closed my account but am still being invoiced It not possible to be charged after closing your account. This could indicate that you may have a duplicate account or subscription in place or have no... Song purchases - audio formats: do I receive stems, remixes, or backing tracks? Songbay displays and sells only the song versions uploaded by our users. For song purchases and licenses, this normally means a stereo audio upload. We do not create unique remixes, backing tracks, in...