I don't think I've received payment for a sale.

Songbay forwards seller payments after completion, fund clearance, and any necessary checks. To perform necessary admin and security checks, and to allow for account processing times, we normally make payment around 14-21 days from the initial sale. For balances below $10, payment is included in our quarterly payout process within three months of the earliest confirmed unpaid sale. If additional completed sales bring the balance to $10 sooner, payment will be processed earlier under our standard payout schedule. If your Sales/Purchases area shows an incomplete, pending, or interested-buyer message, this usually means the buyer has not fully completed checkout or the transaction did not complete. Please also make sure your PayPal email address is correctly entered in your Songbay Account area, as missing PayPal details can delay payment. For more details, please see: How do I get paid for my Song and Lyric Sales at Songbay?